Frequently Asked Questions

Everything you need to know about your Pawz® Official Store shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed apparel. Items must be in their original packaging with tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

Are your products sustainably made?

Yes, Pawz® is committed to ethical fashion. We use eco-friendly dyes and work with manufacturers who prioritize fair labor practices and sustainable material sourcing.

How can I track my shipment?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.